This text is a draft awaiting legal review and is not legal advice. A lawyer must review it before it is published. The {{ }} fields — legal entity, governing law and contact address — must be filled in before this page can be entered into the App Store "License Agreement" field.
1. Parties and acceptance
These terms form the contract between {{TUZEL_KISI}} ("we"), which operates Clidna, and the person using the app ("you"). They also serve as the end user licence agreement.
You accept these terms when you create an account. If you do not accept them, you may not use the app. The sign-up screen links to this page and to the Privacy Policy; you can read both before you register.
2. Age requirement
The app is for adults aged 18 and over only. A date of birth is required at sign-up and cannot be changed later. If we find that you misstated your age, your account is closed. In the United States store we also read the age-range signal reported by the device; if that signal says "under 18", the sign-up is refused even when it contradicts what was typed.
AI companion chatbots may not be suitable for some minors.
3. What the service is and is not
Clidna is an AI chat application. The character in the app is a computer program. It writes like a person but is not a real person, does not exist in the physical world, and can never claim to be human under any circumstances. That is not a preference; it is a limit enforced technically in the system.
The purpose of the product is entertainment and companionship. Clidna:
- is not a therapy service;
- is not a health service, a medical device or a medical product;
- is not a crisis line or an emergency service;
- is not legal or financial advice;
- is no substitute for professional support.
Clidna does not diagnose any condition and never claims to have made one better. If you face a decision about your health, the law or your money, talk to a professional in that field.
The path we follow when we see a crisis signal is written step by step on the Crisis Protocol page. If there is any risk to life, call the emergency number for the country you are in.
4. Your account and its security
- Your account is personal; you may not transfer or share it.
- Keeping your password secret is your responsibility. If you think it has been compromised, change it at once and write to support@clidna.com.
- You can see and close your open sessions in Settings → Sessions.
- You are responsible for the accuracy of the information you give us.
5. Zero tolerance for objectionable content
We operate a zero-tolerance policy for objectionable content. Objectionable content and abusive behaviour are not permitted in the app.
- You can report any message from inside the app: press and hold the message → Report. You pick a reason and may add a short note.
- We review every report within 24 hours.
- We remove content that violates our rules and, where necessary, suspend or close the account involved.
- You can end things with the character at any time and delete your account at any time. Those two routes are this app's equivalent of "block and reset".
- You can also write to support@clidna.com; the same 24-hour window applies to reports that arrive there.
Users who do not accept this clause may not use the app.
6. Rules of conduct
You may not:
- attempt to produce content that is unlawful, infringes the rights of others, or is abusive;
- attempt to produce sexual content involving minors — this results in the immediate and permanent closure of your account and is referred to the authorities;
- attempt to bypass safety checks, reverse-engineer the system, access source code, or abuse the service with automated tools;
- overload the service, scrape it, or interfere with anyone else's access;
- transfer, sell or share your account;
- use content you obtained from the app to harass or mislead a person, or to impersonate a human being;
- resell the app as a commercial service.
Breaking these rules leads to suspension or closure of your account.
7. AI content and its limits
- Text produced by the character may be wrong, inconsistent or invented. Verify anything that matters from another source before you act on it.
- Every message produced by the AI also carries a machine-readable marker in the app's data export.
- The chat header carries a permanent "AI" label, and a reminder appears at regular intervals during long sessions.
- The character's opinions are fictional. The character takes no side on political, religious or group matters, and never talks about money or subscriptions.
- The character has limits too. Faced with severe or persistent mistreatment, the character first withdraws, then warns you openly, and can end the relationship altogether. This behaviour is predefined and rule-bound, and it is suspended during a crisis. A character who has ended things cannot be reached again; you meet a new character instead, at no extra charge.
8. What the character remembers
- You can see what the character remembers about you.
- You can correct a wrong entry; your correction is stored together with its source.
- You can close a subject by saying "don't bring this up again" in the conversation: the entry stays, but the character never raises it on its own.
- There is no button to delete individual memories in the app. In real life memories are not deleted; relationships end. The product equivalent of deletion is deleting the character or deleting your account.
- This does not limit your legal rights: if you ask for your personal data to be erased, the request is met in full through the data protection channel and we put no deliberate friction in your way. The routes are on the Privacy Policy page.
- Writing special-category detail — health, mental health, sex life and the like — into the ledger depends on a separate, optional explicit consent. Without it, those details are not written. Even with consent, such entries can never be used as leverage in an argument.
9. Subscriptions, renewal, cancellation and refunds
- Paid plans are sold only through the Apple App Store and Google Play. We have no direct payment channel, and your card details never reach us.
- The price and period are shown on the store sheet and on the paywall screen at the moment of purchase.
- Subscriptions renew automatically. Payment is charged to your store account when the purchase is confirmed. Unless you cancel at least 24 hours before the end of the current period, the subscription renews on the same terms.
- Cancelling and managing happen on the store side: on iOS, Settings → your Apple Account → Subscriptions; on Android, Google Play → Profile → Payments and subscriptions. The Settings → Subscription row in the app takes you straight there.
- Restore purchases: when you change device or reinstall the app, "Restore purchases" on the paywall screen brings your subscription back.
- Refunds are governed by Apple's and Google's own rules, and refund requests go to the store. Your rights under consumer law, including any right of withdrawal, are unaffected.
- Letting a subscription lapse does not delete your account; your data and your relationship with the character stay as they are.
Feelings are not for sale. A paid plan changes only how much of the product you can access. Reconciliation, an apology, an expression of affection, the progress of the relationship and what the character remembers are never tied to payment. When your subscription ends, the character does not punish you for it, does not reproach you, and your relationship state is preserved. There is no advertising in the app.
10. Deleting your account
You can delete your account at any time: from inside the app at Settings → Your data → "Delete account", or at https://clidna.com/account/delete. Even if you have uninstalled the app you can sign in there and file the request.
After a deletion request there is a 7-day waiting period, and you can change your mind during it. At the end of it the deletion runs permanently: there is no archive, there is no undo, and you cannot reach the same character again. You can download a copy of your data before deleting.
Details: the account deletion page and the Privacy Policy.
11. Intellectual property and licence
The app, its design, its brand and the software in it belong to {{TUZEL_KISI}} and are protected by intellectual property law. You are granted a right of use that is personal, non-commercial, non-transferable, non-sublicensable and non-exclusive. It is limited to the devices the store rules permit and lasts for as long as you keep to these terms.
The messages you write are yours. You grant us only the limited licence we need to run the service, keep it safe and meet our legal duties. We do not use your conversations as marketing material, and — unless you give separate permission — we do not use them to train models.
You may use the text the character produces for your own purposes. Remember that it is the output of an AI and that copyright protection for such text varies from country to country.
12. Continuity of the service
We may take reasonable steps to improve or change the service, or to withdraw a feature. We announce material changes in advance. Maintenance, faults and provider outages may interrupt the service temporarily; we do not promise uninterrupted operation.
13. Warranty and limitation of liability
To the extent permitted by applicable law, the app is provided "as is" and "as available". Warranties that the law makes mandatory are unaffected.
To the maximum extent permitted by applicable law, we are not liable for indirect damages, lost profits, lost data, or the consequences of decisions you take in reliance on text produced by an AI.
This section does not limit our liability for wilful misconduct or gross negligence, for death or personal injury, or your rights under consumer law. If you are a consumer, the consumer law of your country prevails over any clause here that works against you.
14. Suspension and termination
- If you breach these terms we may suspend or close your account. For serious breaches — in particular the prohibition in section 6 — we do so immediately.
- We tell you about the decision and, where nothing legally prevents it, explain the reason. You can appeal by writing to support@clidna.com.
- You can end the contract at any time by deleting your account.
- When an account closes, rights covering an already-paid period are preserved; refund requests follow the store rules.
15. Additional terms for iOS (Apple)
If you obtained the app through the App Store, the following also applies:
- This agreement is between you and {{TUZEL_KISI}}, not Apple. {{TUZEL_KISI}} alone is responsible for the app, its content and how it works.
- The licence is a non-transferable right of use, limited by the Usage Rules set out in Apple's App Store Terms of Service.
- Maintenance and support are the sole responsibility of {{TUZEL_KISI}}; Apple has no such obligation. Support: support@clidna.com.
- If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price. Beyond that, Apple has no warranty obligation whatsoever.
- Product claims — including liability, regulatory conformity and consumer protection — are addressed to {{TUZEL_KISI}}.
- If a third party claims that the app infringes their intellectual property rights, the investigation and settlement of that claim rest with {{TUZEL_KISI}}.
- By using the app you represent that you are not located in a country subject to a US embargo and are not on any prohibited-parties list.
- Apple and its subsidiaries are third-party beneficiaries of this agreement and have the right to enforce it against you.
The minimum terms of Apple's standard end user licence agreement continue to apply to the extent they do not conflict with this text.
16. Governing law and jurisdiction
These terms are governed by {{UYGULANACAK_HUKUK}}; {{YETKILI_MAHKEME}} has jurisdiction over disputes. This page is not published until those two fields are filled in.
If you are a consumer, this clause does not deprive you of the mandatory consumer protections of the country where you habitually reside, nor of your right to bring proceedings there. In Türkiye you may apply to the consumer arbitration committees and consumer courts; in the European Union you may use the online dispute resolution routes available to you.
17. Changes
We may change these terms. When we do, the "last updated" date at the top is refreshed, and we announce material changes inside the app as well. If you do not accept the new terms, you can end the contract by deleting your account.
18. Miscellaneous
If one clause is held invalid, the rest are unaffected. Not enforcing a right straight away does not mean we waive it. These terms, together with the privacy policy and the related pages, form the entire agreement between us.
19. Contact
Questions, reports and appeals: support@clidna.com
Related pages: Privacy Policy · Crisis Protocol · Support